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New User FAQ's

 How do I place an order?

Just browse through the online store, choose the item of your choice, click on 'Add ', login to your account, enter the information, payment options and successfully complete the ordering process. Read through Placing An Order in the FAQ section for details.

How do I remove items from the cart?

When you login to your Shopping Cart you can view the contents and change them too. To remove an item, click on the "Delete" button.

How do I check the current status of my orders?

Please click Order Detail (Blinking) to see the order  or mail at order@nathusweets.com

I don't know my order number. Where do I find it?

Your tracking no is your order No.

How do I change my preferences for method of ordering?

Sorry, it is not possible to change your payment options after your order has been placed.

Can I cancel an order after it is submitted?

Yes. To cancel an order please mail at order@nathusweets.com

What are your delivery charges?

Delivery charges are free for the order value more then Rs.2500 for Delhi only.

Do you deliver to locations outside Delhi?

Currently, we ship only in Delhi.

What do I do if I have forgotten my Password?

Mail at member@nathusweets.com

How can I Change my Personal Information?

Mail at member@nathusweets.com   

Can I pay with cash?

Cash on delivery option is only available on certain select products only. And in this case 25% advance payment has to be made. You can make the payment by DD/Cq.

Where do I mail the cheque/demand draft?

Please address the cheque /demand draft to 'Times Internet Limited' and mail it to:

Nathu sweets and pastry shop
2 Sunder Nagar
New
Delhi
India.

 

   

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